The Operating System Every CEO and leader Need to Build, Manage, and Grow a High-Performing Team
Every business book tells you to hire a great operator.
This one shows you how to become one.
I’m Emeric Ernoult, CEO of Agorapulse. I bootstrapped the company to $25M in ARR and 200 people across three continents.
For years, I thought I needed an operator (or Integrator for those running EOS). Someone to run the day-to-day execution of the business: setting priorities, running executive meetings, driving planning, and holding the team accountable to results, while I focused on vision.
I waited. I delegated. I hesitated.
I knew it wasn’t working. I just kept telling myself it would. One executive in the wrong seat for too long cost us roughly $10M in enterprise value and two years of growth.
That’s when I stopped pretending someone else should own the day-to-day.
The real job of a CEO isn’t solving every problem. It’s about building a leadership team that executes against a standard without you having to chase them.
So I stopped waiting and built the system instead.
It’s the weekly operating rhythm I use to run my executive team, so everyone knows what’s expected and actually delivers.
And I documented it all in Chief Accountability Officer.
Inside, you’ll learn how to:
- Identify who truly belongs on your team using the Keeper Test
- Define what “great” looks like for every role with the WSLL framework (What Success Looks Like)
- Measure real performance with simple scorecards that drive behavior
- Run weekly one-on-ones and executive meetings that actually keep the company alive
- Hire and onboard executives with a system that reveals who will perform and who won’t
This book is for you if:
- You lead a company with an executive team
- You know at least one person is in the wrong seat, and you haven’t acted on it
- Performance issues linger longer than they should
- You feel like the bottleneck, even with “good people” around you
- You know at least one person is in the wrong seat and hasn’t acted on it
